ChicAvenue Shipping Policy

Effective Date: January 2026
Website: https://chicavenue.com.au/

This Shipping Policy explains how shipping fees, delivery times, and shipping promotions are handled for orders placed on ChicAvenue (“we,” “us,” or “our”). This policy applies to customers ordering from Austria, Belgium, Canada, France, Germany, New Zealand, Singapore, United Arab Emirates, United Kingdom, and United States.

This policy is published publicly on our website and is designed to comply with Google Merchant Center shipping and delivery requirements.

1. Shipping Costs

1.1 Standard Shipping Fees

  • Shipping is not free by default.

  • Shipping fees are calculated based on:

    • Destination country

    • Shipping method selected

    • Package weight and dimensions

    • Applicable carrier rates

  • The exact shipping cost is displayed at checkout before payment is completed.

Customers are responsible for paying the shipping fees shown at checkout unless a valid shipping promotion is active.

1.2 Occasional Free Shipping Promotions

From time to time, ChicAvenue may offer free shipping promotions.

Important clarifications:

  • Free shipping is not permanent and not guaranteed.

  • Any free shipping offer will:

    • Be clearly announced

    • Be explicitly published on our website (e.g., homepage banners, promotional pages, checkout notices, or product pages)

    • Apply only during the stated promotional period

  • If free shipping is not actively announced on the store, standard shipping fees apply.

This ensures transparency and avoids customer misunderstanding regarding shipping costs.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Processing times may be extended during:

    • High-volume sales periods

    • Public holidays

    • Promotional campaigns

    • Unexpected operational delays

Order processing time is separate from shipping transit time.

3. Estimated Delivery Times

Delivery times vary by destination and shipping method selected at checkout.

Estimated delivery ranges:

  • United States & Canada: 7–14 business days

  • United Kingdom & European countries (Austria, Belgium, France, Germany): 7–15 business days

  • New Zealand & Singapore: 7–14 business days

  • United Arab Emirates: 8–16 business days

These are estimated delivery times, not guaranteed delivery dates.

4. Shipping Carriers

We partner with reputable international carriers and logistics providers. Carrier selection depends on destination, service availability, and shipping method chosen.

Carrier details may vary per order and are not guaranteed to be the same for all shipments.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, VAT, or other government charges imposed by the destination country.

  • These charges are not included in product prices or shipping fees unless explicitly stated at checkout.

  • Customers are responsible for paying any applicable customs or import fees required by local authorities.

Failure to pay customs charges may result in delayed delivery or returned shipments.

6. Tracking Information

  • Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information.

  • Tracking updates may take 24–72 hours to become active after dispatch.

7. Incorrect Address & Delivery Issues

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • ChicAvenue is not responsible for:

    • Delays or non-delivery caused by incorrect addresses

    • Failed deliveries due to unavailable recipients

  • If a package is returned due to address issues, reshipping fees may apply.

8. Delays Beyond Our Control

We are not liable for shipping delays caused by:

  • Customs clearance processes

  • Weather conditions

  • Carrier disruptions

  • Public holidays

  • Force majeure events

Such delays do not qualify for refunds of shipping fees.

9. Changes to Shipping Policy

  • This Shipping Policy may be updated periodically.

  • Any changes will be published on our website.

  • Active shipping promotions (including free shipping offers) will always be clearly stated on the store at the time they apply.

10. Contact Information

For shipping-related questions, contact us at:

Email: support@chicavenue.com.au
Customer Service Hours: Monday–Friday, 9:00–17:00 AEST